About Us
Pegasus Models Ltd are dedicated to your total satisfaction. If you have any suggestions or comments please contact us on 01603 419515 or email sales@pegasusmodels.co.uk.

Data Accuracy
It is our policy to ensure the data we hold about you is correct. When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss.

Placing An Order
For UK orders we accept the following cards, Access, Visa, Mastercard, Delta, Solo and Switch/Maestro. We are also able to accept cheques but these will need to be cleared before we dispatch the goods, if paying by cheque please contact us for total cost including shipping.

We only accept card payment or direct bank transfer (IBAN) if you are shopping from outside of the United Kingdom, place your order and your credit card company will convert the transaction to your national currency.
We are unable to accept Electron Visa cards. Regulations stipulate that the customer has to be present when using this type of credit card, please use another option.

If you are a new customer to Pegasus Models, and have not ordered from us before goods can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we can ship to an alternate address.

All our prices include VAT at standard UK rate. Goods remain the property of Pegasus Models until paid for in full. We reserve the right to adjust quantities if necessary, to balance any error in payment. We reserve the right to substitute equivalent goods if supplies become unobtainable. We do not charge for any item until it is ready to be dispatched. If you require any assistance please contact us on 01603 419515.

Every effort is made to advertise at the correct prices, but are subject to change without notice. Should this situation arise we will make contact with the customer and advise accordingly.

We offer a Signature Optional service which means any parcel can be delivered and left with out the need for a Signature, if you select this service we can not be held liable for any lost or damaged deliveries.

Pegasus Models Price Match
We offer a price match service, if you can find a particular product cheaper from another UK retailer please give us a call and we will do our best to match the price.

Second Hand
All second hand goods are sold in working order unless otherwise stated, unfortunately we do not accept any returns on second hand goods. For postage costs see Shipping tab (free of charge shipping is not available on second hand goods), exceptionally large models will only be available for collection from Pegasus Models.

Back Orders
If your order or part of your order is not in stock, we will back order for you. You will always be informed by email with anticipated delivery date, at this point you have option to cancel your order if you are not prepared to wait.

Tax Charges
For orders made from the UK or the European Union VAT is included at the standard rate. All other orders are VAT free and we will forward by email total cost of order less VAT.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us
If you need to reach us, please email us at sales@pegasusmodels.co.uk alternatively, you can call us on +44 (0) 1603 419514  or write to us at Pegasus Models Ltd, 88 Catton Grove Road, Norwich, Norfolk, NR3 3AA, England.

Faulty Goods
No items will be replaced or refunded without first receiving the goods back. If goods are returned with fault, they will be sent back to the supplier. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given.

Damaged Goods
It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition upon receipt.
If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Any claims in respect of damage, shortage or manufacturing faults must be made in writing to Pegasus Models Ltd, 88 Catton Grove Road, Norwich, Norfolk NR3 3AA or by telephone to 01603 419515 within 3 days of receipt of merchandise.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on Tel: 01603 419515 immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.

Incorrectly Sent Items
If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.
It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you with out the incorrectly sent item being returned to us.